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FAQ
No, our jewelry is waterproof! It’s made of high-quality stainless steel, which is resistant to water, rust, and tarnish. You can wear it while washing your hands, showering, or even swimming without worrying about damage. However, to keep it looking its best, we recommend rinsing off any chlorine or saltwater and drying it with a soft cloth.
Yes, we accept returns! Customers can return items within 14 days of purchase, provided they are unused and in their original packaging.
To initiate a return, please contact us via email at info@shopprelia.com with your order number, address details, and the reason for the return. Once reviewed, we will provide instructions to complete the return process.
Please note:
- Certain items, such as personalized products, are excluded from our return policy.
- As we are a small business, return shipping costs must be covered by the customer.
We’re here to help and will make the process as smooth as possible!
Your order will take approximately 48 hours to process.
- For deliveries within Germany: Shipping typically takes 1-3 business days, in addition to processing time.
- For international deliveries: Delivery times vary depending on the destination and customs regulations. On average, international shipping takes 3-10 business days.
We strive to ensure your order arrives as quickly as possible!